Privacy Policy

Introduction

evip2 ("we", "us", "our", "the Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you access or use our website at https://evip2.cam and associated services (collectively, the "Services"). This Privacy Policy applies to all users, including visitors, registered players, and former account holders.

By creating an account, accessing the evip2 platform, or using any of our Services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately cease using evip2 Services and refrain from providing any personal information.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of evip2 Services. Together, these documents form the legal framework for your relationship with evip2.

1. Information We Collect

evip2 collects various types of personal information necessary to provide our Services, comply with legal and regulatory obligations, prevent fraud, and enhance user experience. The categories of information we collect include:

1.1 Information You Provide Directly

When you register for an evip2 account or interact with our Services, you voluntarily provide personal information including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (Indonesian National Identity Card/KTP number, passport number, or driver's license number).
• Contact Information: Email address, phone number, residential address, city, province, and postal code.
• Account Credentials: Username, password, security questions and answers, and two-factor authentication details.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja account identifiers), payment card information (where applicable), and transaction history.
• Verification Documents: Copies of identity documents, proof of address documents (utility bills, bank statements), and payment method verification materials submitted during the Know Your Customer (KYC) process.
• Communication Records: Content of emails, live chat messages, WhatsApp conversations, and other communications you send to evip2 customer support or through our platform.

1.2 Information Collected Automatically

When you access evip2 Services, we automatically collect certain technical and usage information through cookies, web beacons, and similar technologies:

• Device Information: Device type (smartphone, tablet, desktop computer), operating system, browser type and version, unique device identifiers, mobile network information, and device settings.
• Usage Data: Pages viewed, features accessed, time spent on pages, navigation paths through the platform, search queries, bet history, game play records, deposit and withdrawal activity, bonus claims, and timestamps of all activities.
• Technical Data: Internet Protocol (IP) address, geolocation data (country, city, region), internet service provider, referring/exit pages, clickstream data, and session identifiers.
• Performance Data: Platform loading times, error reports, crash logs, and system diagnostics that help us improve service quality.

1.3 Information from Third Parties

evip2 may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation data, payment success or failure notifications, and fraud alerts from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Results of identity checks, age verification confirmations, and fraud screening reports from third-party verification providers.
• Marketing Partners: Aggregated demographic and interest data from advertising platforms, though we do not receive personally identifiable information from these sources without your explicit consent.
• Public Sources: Publicly available information from government databases, public registries, and social media profiles (only when you explicitly connect your social media account to evip2).

2. How We Use Your Information

evip2 uses the personal information we collect for the following legitimate business purposes:

2.1 Service Provision and Account Management

• Creating and maintaining your evip2 account
• Processing deposits, withdrawals, and other financial transactions
• Enabling you to place bets on sports events, play casino games, and participate in lottery draws
• Crediting bonuses, cashback, and promotional rewards to your account
• Providing customer support and responding to your inquiries
• Sending transactional communications (deposit confirmations, withdrawal notifications, bet settlements)
• Managing your account preferences and responsible gaming settings (deposit limits, self-exclusion periods, session time limits)

2.2 Legal and Regulatory Compliance

• Verifying your identity and age to comply with 21+ age restrictions under Indonesian law
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Preventing fraud, unauthorized access, and other illegal activities
• Responding to legal requests from law enforcement, regulatory authorities, or court orders
• Complying with tax reporting obligations and financial record-keeping requirements
• Maintaining audit trails and transaction logs as required by gaming regulations

2.3 Security and Fraud Prevention

• Detecting and preventing fraudulent transactions, money laundering, and unauthorized account access
• Identifying suspicious betting patterns, collusion, or bonus abuse
• Protecting the integrity of games and ensuring fair play
• Monitoring for multiple accounts, identity theft, and Terms violations
• Implementing two-factor authentication and other security measures

2.4 Service Improvement and Analytics

• Analyzing usage patterns to improve platform functionality and user experience
• Testing new features, games, and payment methods
• Optimizing website performance, loading times, and mobile responsiveness
• Understanding player preferences to enhance game selection and betting markets
• Conducting statistical analysis and generating aggregated, anonymized reports

2.5 Marketing and Communications

With your consent, we may use your contact information to send:

• Promotional emails about new bonuses, special offers, and exclusive tournaments
• SMS notifications about time-sensitive promotions or account updates
• Push notifications through your mobile device (if you have enabled this feature)
• Personalized content based on your betting history and game preferences

You may opt out of marketing communications at any time by adjusting your account preferences, clicking unsubscribe links in emails, or contacting customer support. Note that opting out of marketing communications does not affect transactional emails (deposit confirmations, withdrawal notifications, security alerts), which are essential to account management.

3. Legal Basis for Processing

evip2 processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our obligations under the Terms and Conditions and to provide the Services you have requested (account creation, payment processing, bet settlement).
• Legal Obligation: Processing is required to comply with Indonesian laws, anti-money laundering regulations, tax obligations, and regulatory requirements imposed by gaming authorities.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security monitoring, service improvement, and business analytics, provided these interests do not override your fundamental rights and freedoms.
• Consent: For certain activities such as marketing communications, cookie usage beyond essential cookies, and sharing data with third-party partners for promotional purposes, we rely on your explicit, freely given consent, which you may withdraw at any time.

4. How We Share Your Information

evip2 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating evip2 Services:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive necessary financial information to process deposits and withdrawals.
• Identity Verification Services: Third-party KYC providers receive identity documents to verify your age, identity, and address as part of regulatory compliance.
• Game Providers: Casino game studios and live dealer platform providers receive anonymized or pseudonymized player data necessary to deliver gaming experiences, though they do not have access to your full personal profile.
• Technology Partners: Cloud hosting providers, data storage services, cybersecurity firms, and IT support companies access personal data solely to maintain platform infrastructure and security.
• Customer Support Tools: Live chat software providers and email management platforms process communication records to facilitate customer service interactions.
• Analytics Providers: Website analytics services receive aggregated, anonymized usage data to help us understand platform performance and user behavior trends.

All service providers are contractually bound to use your personal information only for the specific purposes we have authorized and to implement appropriate security measures. They are prohibited from using your data for their own purposes or sharing it with other parties.

4.2 Legal and Regulatory Authorities

evip2 may disclose your personal information to law enforcement agencies, regulatory bodies, tax authorities, or courts when:

• Required by Indonesian law, court order, subpoena, or legal process
• Necessary to comply with anti-money laundering investigations or financial crime prevention measures
• Responding to government requests related to national security or public safety
• Cooperating with gaming regulators during licensing audits or compliance reviews
• Defending evip2's legal rights in disputes or litigation

4.3 Business Transfers

In the event of a merger, acquisition, corporate reorganization, sale of assets, or bankruptcy proceedings, your personal information may be transferred to the acquiring entity or successor company. We will notify you via email and prominent platform notice before any such transfer and provide you with options regarding your data.

5. Data Retention

evip2 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Data Category	Retention Period	Reason
Account Information	Duration of account + 7 years after closure	Regulatory compliance, tax obligations, fraud prevention
Transaction Records	7 years from transaction date	Financial record-keeping, AML compliance, auditing
Identity Documents	7 years after account closure	KYC compliance, identity verification records
Betting History	7 years from bet settlement	Dispute resolution, regulatory reporting, game integrity
Communication Records	3 years from communication date	Customer service quality assurance, dispute resolution
Marketing Consent Records	Duration of consent + 3 years after withdrawal	Demonstrating compliance with consent requirements
Website Usage Logs	12 months	Security monitoring, analytics, platform optimization

After the retention period expires, personal information is securely deleted or anonymized such that it can no longer be associated with an identifiable individual. Anonymized data may be retained indefinitely for statistical analysis and business intelligence purposes.

6. Data Security

evip2 implements robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

6.1 Technical Security Measures

• Encryption: All data transmission between your device and evip2 servers is protected by industry-standard SSL/TLS encryption (minimum 256-bit encryption). Sensitive data at rest, including passwords and financial information, is encrypted using advanced encryption algorithms.
• Access Controls: Personal information is accessible only to authorized evip2 employees and service providers who require access to perform their job functions. Access is granted on a need-to-know basis and protected by multi-factor authentication.
• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls, intrusion detection systems, and continuous security monitoring to prevent unauthorized access attempts.
• Secure Payment Processing: Payment transactions are processed through PCI-DSS compliant payment gateways. evip2 does not store complete payment card details on our servers.
• Regular Security Audits: Our systems undergo regular vulnerability assessments, penetration testing, and third-party security audits to identify and remediate potential security risks.

6.2 Organizational Security Measures

• Employee Training: All evip2 staff members receive regular training on data protection principles, security best practices, and confidentiality obligations.
• Confidentiality Agreements: Employees and contractors with access to personal information are bound by strict confidentiality agreements.
• Incident Response Plan: We maintain a comprehensive data breach response plan to ensure rapid detection, containment, and remediation of any security incidents.
• Data Minimization: We collect and retain only the personal information necessary for specified purposes, reducing the volume of data at risk.

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

7. Your Privacy Rights

As an evip2 user, you have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request confirmation of whether we process your personal information and to obtain a copy of the personal data we hold about you. You can access most of your personal information directly through your evip2 account dashboard. For additional information not available in your account, contact our customer support team.

7.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update your contact details, address, and certain account information directly through your account settings. For corrections to identity documents or financial information, contact customer support with supporting documentation.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw consent. However, this right is subject to legal limitations—we may be required to retain certain information to comply with legal obligations, resolve disputes, or prevent fraud. Account closure requests do not automatically result in immediate data deletion due to regulatory retention requirements.

7.4 Right to Restriction of Processing

You have the right to request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests. During the restriction period, we will store the data but not actively process it except with your consent or for legal claims.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider. This right applies to information you provided to evip2 and that we process based on consent or contractual necessity.

7.6 Right to Object

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications at any time through your account settings or by clicking unsubscribe links in promotional emails.

7.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. Note that certain processing activities necessary for service provision do not require consent and will continue even after consent withdrawal.

7.8 Exercising Your Rights

To exercise any of these privacy rights, contact evip2 customer support via email at [email protected] (plain text, not clickable) or through live chat. We will respond to your request within 30 days, though complex requests may require additional time, not exceeding 90 days total. We may request additional information to verify your identity before processing certain requests, particularly those involving data access or deletion.

8. Cookies and Tracking Technologies

evip2 uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you during subsequent visits.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function properly. These cookies enable core functionality such as security, account login, and payment processing. You cannot opt out of essential cookies as they are required for service provision.
• Performance Cookies: Collect anonymous information about how visitors use our platform, including pages visited, time spent, and errors encountered. This data helps us improve platform performance and user experience.
• Functionality Cookies: Remember your preferences and settings (language preference, display options) to provide a more personalized experience.
• Advertising Cookies: Track your browsing activity across websites to deliver targeted advertisements based on your interests (only used with your consent).

8.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are being sent. Note that disabling essential cookies may impair platform functionality and prevent you from accessing certain features. Refer to your browser's help documentation for instructions on managing cookies.

9. International Data Transfers

evip2 primarily operates within Indonesia and stores data on servers located within Indonesian territory or in secure data centers in neighboring countries with adequate data protection standards. When we transfer personal information outside Indonesia to service providers or business partners in other jurisdictions, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities
• Ensuring the recipient country has data protection laws deemed adequate
• Obtaining your explicit consent for the specific data transfer

All international data transfers comply with Indonesian data protection regulations and international standards.

10. Children's Privacy

evip2 Services are intended exclusively for individuals aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from a minor, we will promptly delete that information from our systems. Parents or guardians who believe their child has provided personal information to evip2 should contact us immediately.

11. Third-Party Links

The evip2 platform may contain links to third-party websites, including payment processors, game providers, and social media platforms. This Privacy Policy applies only to information collected by evip2. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit through links on our platform.

12. Changes to This Privacy Policy

evip2 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through email notification or prominent notice on the platform at least 30 days before the changes take effect. The "Last Updated" date at the top of this page indicates when the most recent revision occurred. Your continued use of evip2 Services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact evip2:

• Email: [email protected] (plain text, not clickable)
• Live Chat: Available 24/7 through the evip2 website
• Customer Support Hours: 24 hours a day, 7 days a week

We will respond to all privacy-related inquiries within 30 days of receipt.